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  • Sky Dental Clinic, 151-153 Blendon Road, Bexley, DA5 1BT

In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Danielle Alexander, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Danielle Alexander.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.

General Dentistry

We promise to put your smile at the heart of our dentistry.

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Dental Implants

We offer innovative dental implant solutions to improve a smile.

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Facial Aesthetics

Discreet treatments to subtly improve the way you look.

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We promise to put your smile at the heart of our dentistry.

LEARN MORE

Achieve the smile you desire with our professional cosmetic care.

LEARN MORE

Choose Invisalign® for a comfortable teeth-straightening experience.

LEARN MORE

We offer innovative dental implant solutions to improve a smile.

LEARN MORE

Discreet treatments to subtly improve the way you look.

LEARN MORE

REVIEWS

Lucia K

“My first time attending Sky Dental Clinic was a fantastic experience. David made me feel completely at ease and explained everything he was doing to reassure me. I would thoroughly recommend Sky Dental Clinic.”

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Amal A

“I had such a lovely experience at Sky Dental Clinic and am really happy with my smile. Dr Kerthan was really helpful and answered all the questions I had about Invisalign - I felt very well-informed and supported during this process. He was kind, and I'm really happy with how everything went. This is a great practice; all of the other staff I have met have been super lovely!”

star 1

Gary K

“Relaxing atmosphere in a clean and modern studio. The staff are all polite and friendly and make you feel very relaxed. I couldn’t recommend these guys enough, and now I wouldn’t go anywhere else.”

star 1

Simon M

“Well, what can I say? This place is just brilliant. I sent my 74-year-old mum here, who has a huge fear of dentists. She was in pain with her teeth, and I took her in quickly and with respect. Even the nurse held her hand as she was alone; she told me how wonderful they were, so I thought I would share some feedback. Thanks, David, for looking after her.”

star 1

Simon W

“I get nervous going to dentists, but these guys put me at ease and explained to me carefully through each step of my treatment; the clinic is beautifully finished and even has TVs in the ceiling you can watch during treatments. I highly recommend this surgery. David and the crew are brilliant.”

star 1
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At Sky Dental, we take pride in offering our clients a calm and comforting experience at every visit.

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