In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy X-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original X-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
“My first time attending Sky Dental Clinic was a fantastic experience. David made me feel completely at ease and explained everything he was doing to reassure me. I would thoroughly recommend Sky Dental Clinic.”
“I had such a lovely experience at Sky Dental Clinic and am really happy with my smile. Dr Kerthan was really helpful and answered all the questions I had about Invisalign - I felt very well-informed and supported during this process. He was kind, and I'm really happy with how everything went. This is a great practice; all of the other staff I have met have been super lovely!”
“Relaxing atmosphere in a clean and modern studio. The staff are all polite and friendly and make you feel very relaxed. I couldn’t recommend these guys enough, and now I wouldn’t go anywhere else.”
“Well, what can I say? This place is just brilliant. I sent my 74-year-old mum here, who has a huge fear of dentists. She was in pain with her teeth, and I took her in quickly and with respect. Even the nurse held her hand as she was alone; she told me how wonderful they were, so I thought I would share some feedback. Thanks, David, for looking after her.”
“I get nervous going to dentists, but these guys put me at ease and explained to me carefully through each step of my treatment; the clinic is beautifully finished and even has TVs in the ceiling you can watch during treatments. I highly recommend this surgery. David and the crew are brilliant.”